PayPal - Assistance
OUR SOLUTIONS IN 2-3 DAYS AS OPPOSED TO THE 6-8 WEEK WAIT TIME AT PAYPAL!
At Milovani we have a dedicated PayPal customer support team online 24 hours a day, 7 days a week to ensure we are always ready to help you! Send us an email at info@milovani.com
We recommend that you contact us first before contacting PayPal as we are always online and would respond to you immediately. Also, we offer much faster solutions compared to PayPal and save you up to 95% of your time.
We value you as a customer very much and therefore offer you quick and easy solutions so that you are always satisfied!
With us, YOU always have the highest priority! And so with our refund policy, we make sure you get your money within 2-3 days!
Unlike PayPal refunds where you have to wait 6-8 long weeks. With the PayPal payment platform, you have to go through numerous processes and checks with no guarantee of getting your money back.
That's why we have a well-trained and passionate team who look forward to helping you with your claim and providing you with the best possible solution within 2-3 days!
For more information or if you have any questions regarding your PayPal order,
please contact our PayPal team at :
info@milovani.com
Frequently asked questions
WHEN SHOULD I CONTACT PAYPAL?
You don't have to! We have a dedicated Paypal customer support team online 24/7 to ensure we are always ready to help you!
In any case, we recommend that you contact us first before contacting PayPal as we are always online and will respond to you immediately. Also, compared to PayPal, we offer much faster solutions and save you up to 90% of your time.
With us, YOU always come first! We make sure you get your money back within 2 to 3 days! Unlike PayPal, where you have to wait 6 to 8 long weeks.
With the PayPal payment platform, you have to go through numerous processes and checks with no guarantee that you will get your money back.
That's why we have a highly skilled and passionate team who are happy to help and advise you and make sure you get the best possible solution within 2-3 days!
You can get your money back within 2-3 working days if you contact our 24/7 support team!
Otherwise, it can take up to 6-8 weeks for your money to be back in your account if you process your refund with PayPal.
We recommend that you contact our dedicated PayPal support team instead!
What can I do if I receive the wrong size/color?
All of our product pages include a size chart and are linked to our size, color and style instructions.
However, if you receive a different size or color than what you originally ordered, we will send you a replacement item immediately and free of charge! Yes! You don't need to pay anything!
Email us at info@milovani.com with a photo or video showing the wrong item so we can offer you a free replacement or give you credit if you want a different item instead.
If you prefer a different item as a replacement, you can choose a different product, even with a higher price, and simply pay the difference at checkout.
RETURNS
How can I return my order?
We strive to make the returns process as easy as possible! Just follow these three simple steps:
Send a photo/video of the product you have purchased to info@milovani.com
Our team will review the matter and once this is confirmed, we will send you a return confirmation with the return address.
Once you have sent us the return details, even if the item is still in transit, we will refund the amount to your account within 2-3 days!
Do I have to pay for the return?
Yes, all customers are responsible for the cost of returns. We only accept returns with a tracking option as this allows us to confirm whether a parcel is on its way or not. Please note that we are not responsible for lost returns.
What happens if my order is not accepted?
We will refund you the purchase price as soon as the tracking shows that your order is on its way to our warehouse or "back to sender". The amount to be refunded does not include shipping costs.
CANCELLATION
What happens if I cancel my order?
Once an order has been shipped, we can no longer cancel it as it is already on its way to you.
If your order is still being packed and has not yet been shipped, we can cancel your order and refund you the full amount, which you will receive within just 2 to 3 days. However, if you contact your bank or PayPal for a refund, this can vary and can take up to 6-8 weeks!
Delivery
Where is my order located?
Once we have confirmed your order, we will send you an email with a tracking number and it always takes at least 7-10 days depending on where you are located.
When will my order be delivered?
Delivery is subject to our delivery service, please check our shipping terms.
Orders are processed within 24-48 hours from the time of purchase. You will also receive an email notification once your order has been dispatched. Shipping times may vary, but rest assured that we will do our best to get your order to you as quickly as possible.
The delivery time is 10 to 20 working days. Due to COVID-19, in some cases it may take 3 to 5 working days longer. We thank you for your patience and understanding during this time.
What happens if my order is rejected?
If for any reason you do not wish to accept your order at the time of delivery, it will be returned to us.
If you are not at home at the time of delivery, the courier will make two further attempts to deliver the package to you.
Otherwise, if there is a problem with your order, we will be happy to offer you a free replacement or a credit note.
UNAUTHORIZED PURCHASE
I don't recognize the shipment, what should I do?
If you receive an email or see a charge related to PayPal that you don't recognize, report the unauthorized charge to us.
We want to make sure your account has an extra layer of security.
Our dedicated team is available around the clock to help you with your efforts!
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MISSING/DAMAGED ORDER
What happens if my goods are missing or damaged?
Email us at info@minovani.com with a photo or video showing the missing/damaged item so we can offer you a free replacement or a credit note if you would like a different item instead.
If you prefer a different item as a replacement, you can choose a different product, even a higher price, and simply pay the difference at checkout.
The product(s) I received are not what I expected.
Email us at info@milovani.com with a photo or video showing what you received. We will then give you instructions for the return and refund.